Step 14 of 20 · Your first week
Incidents and serious occurrences
Incidents & serious occurrences: what affected a child's or a staff member's health, safety or well-being, open first. "Report an incident" starts one.
Watch out: A serious occurrence is reported to the Ministry within 24 hours of the agency becoming aware of it; the record keeps that time.
More about this
The filters are Open, Last 30 days, Last 90 days, Last 12 months and Everything, with Serious occurrences and Needs action counts. A serious occurrence has its own reporting and posting dates on the incident. An injury also needs an accident report with a copy to a parent.
Your agency's words for people and its policies may differ; the screens are the same. The screen is from KeepCount 0.99.191, captured November 2, 2026 in a demonstration organization: everyone in it is fictional. Section numbers are O. Reg. 137/15 (General) under the Child Care and Early Years Act, 2014, read on e-Laws on November 2, 2026. This explains how KeepCount works; it is not legal advice, and the Ministry's program advisors decide compliance.