KeepCount help

How to do each thing in KeepCount, one screen and one line at a time. Pick the guide for your part of the day. Every screen shown is from a demonstration organization: everyone in it is fictional.

Start with your role

• Centre ownersSetting KeepCount up on your first day, from the sign-in to the invitations, and the first week's records: readiness, drills, the binder and inspection day.29 steps
• AdministratorsRunning a centre that is already in KeepCount: the day as it happens, and the rhythm of the first week.29 steps
• Site supervisorsRunning your site: the rooms, the people, the day's records and the site's readiness.29 steps
• Office staffThe people of your site and their screening documents: who is cleared, the dates, the invitations and the reminders.19 steps
• Agency owners and administratorsThe offices, logins, homes, providers and home visitors of your agency, licensing readiness, inspection day, the register of homes, policies, incidents, home visits, family billing and provider pay, and the settings.20 steps
• Agency office staffThe providers of your agency's office and their screening documents: who is invited, how far each one is, the dates, the documents and the reminders.14 steps
• Office staff: family billingFees, family accounts, the month's invoices, payments and deposits, statements, reports and receipts, for the centre's office. An owner turns family billing on or off under Settings, Organization, Features.21 steps
• Room staffYour first day and first week in the room: who is here, the counts, the daily checks, naps and outdoor time, then the policies, training and your documents.26 steps
• Home providersYour day at home on your phone: arrivals, naps and sleep checks, head counts, medication, the day signed; then the policies and your documents.24 steps
• Home visitorsYour office's homes: each household, child and day, the providers, and the home visits with the Ministry's checklist.22 steps
• FamiliesYour child's day from the centre's records, the file, absences, messages with the centre, photos and your account.17 steps
• Families: billingYour invoices, what is owed, your payments and receipts, and paying by pre-authorized debit, where the centre offers it.9 steps

Topics

• When something goes wrong · What to do when sign-in, a code or a record does not work the way you expect. 2 articles
• Your account and security · Signing in, two-step codes, passkeys and your details. 2 articles
• For families · What a family sees and does in KeepCount. 1 article

Ontario's rules, and free tools

What a licensing inspection looks at, in plain words, and three tools you can use without an account.

• Learn: Ontario child care licensing, explained

Printing a guide, or asking us

Each guide is also one page you can print or save as a PDF; the link is at the top of the guide. If something here does not match what you see, tell us and we will fix the guide. From inside KeepCount, the Help page in the menu answers the same questions about your own screens.