Step 23 of 24 · Your first week
Messages
Messages from the agency show on your home screen until you read them. A reply goes to the office only.
Watch out: No child's health details go in a message.
More about this
The office writes to every provider, an office's providers or named people; the thread shows when it was sent and by whom. No child's health details go in a message. With Families on, a Families tab carries messages with a child's family the same way.
Your agency's words for people and its policies may differ; the screens are the same. The screen is from KeepCount 0.99.144, captured October 27, 2026 in a demonstration organization: everyone in it is fictional. Section numbers are O. Reg. 137/15 (General) under the Child Care and Early Years Act, 2014, read on e-Laws on October 20, 2026. This explains how KeepCount works; it is not legal advice, and the Ministry's program advisors decide compliance.