Step 10 of 29 · Your first day
Report an incident
Anything affecting a child's or staff member's health, safety or well-being: "Report an incident" as it happens. A serious occurrence adds the Ministry steps.
Watch out: The moment the supervisor or the licensee becomes aware of a serious occurrence starts the 24-hour clock (s. 38(1)(b)): record that time first.

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The daily written record the regulation asks for (s. 37(1)) and the serious-occurrence trail: the time you became aware, the Ministry report with its reference, and the posting dates. Readiness shows a report that went past 24 hours.
The regulation requires a daily written record summarizing any such incident, and, for a child's incident, a parent notified unless already told of it under s. 36 (s. 37). A serious occurrence (s. 1: the death of a child; abuse, neglect or an allegation; a life-threatening injury or illness; a child missing or temporarily unsupervised; an unplanned disruption of normal operations that poses a risk) is reported to an inspector or program adviser within 24 hours of the licensee or supervisor becoming aware of it (s. 38(1)(b)): the moment you become aware starts the clock, and the "Ministry reporting" card keeps it with the CCLS report and reference and the posting dates. An injury also needs an accident report with a copy to a parent (s. 36(4)). For an allegation of abuse or neglect the form asks "Is it about someone who works here?": choose the person, or "Not someone who works here"; the person named does not see the record or what is done about it unless they are an owner, and each owner still reads every allegation. The follow-up (your review, corrective actions given to a person, closing) is on the incident once recorded.
Your centre's words for people and its policies may differ; the screens are the same. The screen is from KeepCount 0.99.162, captured October 29, 2026 in a demonstration organization: everyone in it is fictional. Section numbers are O. Reg. 137/15 (General) under the Child Care and Early Years Act, 2014, read on e-Laws on October 20, 2026. This explains how KeepCount works; it is not legal advice, and the Ministry's program advisors decide compliance.