Step 10 of 14 · Your first week
Messages
Messages: write to your office, one of its homes, its providers or named people there; each sees it on their home screen, and replies come back to the office.
Watch out: No child's health details in a message: it is kept with the organization's records for the retention period. Replies come to the office only.
More about this
"Write a message" asks who it reaches and shows how many; the subject and the message; and whether to take replies. Each person sees on their home screen how many messages they have not read; replies come back to the office, and you see who has read it. No child's health details go in a message.
Your agency's words for people and its policies may differ; the screens are the same. The screen is from KeepCount 0.99.191, captured November 2, 2026 in a demonstration organization: everyone in it is fictional. Section numbers are O. Reg. 137/15 (General) under the Child Care and Early Years Act, 2014, read on e-Laws on October 20, 2026. This explains how KeepCount works; it is not legal advice, and the Ministry's program advisors decide compliance.