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When something goes wrong · for room staff, supervisors, directors, administrators and owners

I forgot to clock in or out

Forgot to clock out, or never clocked in? Staff can send the time they left with the next clock-in, and a supervisor corrects or adds the time with a reason.

Watch out: Time that was never clocked out is not counted in the hours until a supervisor sets it. KeepCount keeps the original with the reason.

This applies where your organization has turned staff clock-in on. You clock in on the room tablet with your PIN, or on your own phone on the "Your time" card in My rooms.

If you are the one who forgot

If you did not clock out on an earlier day, your next clock-in says "You did not clock out on" that day, and "It is not counted until your supervisor sets the time."

  1. Clock in as usual.
  2. If you know when you left, fill in "The time you left on" that day. It is sent with the clock-in. Left empty, it stays for your supervisor to set.
  3. Your supervisor checks the time you sent. Once they accept it, "Your time" says "Your supervisor accepted the time you sent", with the time. If they changed it, it says so, and "Why" shows the reason.

If you never clocked in at all, ask your supervisor to add the time: "Forgot to clock in or out? Ask your supervisor to correct the day." "My time" shows your last two weeks, so you can see what was recorded.

A tap you did by mistake can be undone for two minutes with "Undo". After that it stays, and a supervisor corrects it.

If you are the supervisor

Open "Staff time". The "Needs you" list comes first.

  • A time someone sent reads "Check the time" followed by their name and the time. Choose "Accept" with that time, or "Correct" to change it.
  • A person who has not clocked out shows "not clocked out": "Correct each entry with the time they left and the reason."
  • "Shifts with no clock-in" lists scheduled shifts with no time. If the person worked, choose "Add time for" them and give the reason. "Add time for someone" does the same for anyone else.

In the correction, give a reason (for example: "forgot to clock out, left at 5:05"). Choose "This time was not worked" to remove an entry from the hours; it then shows under "Removed this day" with "Put back".

The entry as recorded is kept, and the activity log names you and the reason.

Before you export hours

"Hours for a pay period" counts entries that were never clocked out apart, and does not add them. Correct them first so that the total is complete. KeepCount shows the hours recorded and calculates no pay.

Read against KeepCount on November 2, 2026. If something here does not match what you see, tell us.