Step 19 of 22 · Your first week
Report an incident
An incident at a home: the home, the child, the kind, what happened, the action taken, who told the parent, whether it is serious. The provider records too.
Watch out: The provider's record alerts the agency; the 24 hours run from the agency becoming aware (s. 38(1)(b)), and the "Ministry reporting" card keeps the time.
More about this
The daily written record and the serious-occurrence trail: the time you became aware, the Ministry report with its reference, and the posting dates. Readiness shows a report that went past 24 hours.
A provider records an incident from their phone and the agency staff are alerted; you review it, give corrective actions and close it, as at a centre. A serious occurrence at a home (s. 1) is reported to an inspector or program adviser within 24 hours of the agency becoming aware of it (s. 38(1)(b)); the "Ministry reporting" card keeps the time you became aware, the CCLS report and reference, and the posting dates.
Your agency's words for people and its policies may differ; the screens are the same. The screen is from KeepCount 0.99.162, captured October 29, 2026 in a demonstration organization: everyone in it is fictional. Section numbers are O. Reg. 137/15 (General) under the Child Care and Early Years Act, 2014, read on e-Laws on October 20, 2026. This explains how KeepCount works; it is not legal advice, and the Ministry's program advisors decide compliance.