KeepCountHelp

A parent or guardian whose child's centre uses KeepCount Families

KeepCount guide for families

Your child's day from the centre's records, the file, absences, messages with the centre, photos and your account.

Your first day and your first week · 17 steps, one screen and one line each

Print or save as PDF · All the steps on one page · All the explanations on one page

Your first day

Sign in with the code from your invitation, read your child's day, open the file. The screens are from a demonstration centre: a fictional child and a fictional family.

  1. Sign in for the first timeOpen the link in the invitation email, type the email address or phone number the centre has for you and the code from the invitation, then tap Sign in.
  2. Signing in againNext time, open keepcount.ca/family and tap Sign in with a passkey; without one, tap "Sign in with a code from the centre or agency" with a new code.
  3. TodayHello: a card for each of your children with the centre, the site and the room, and today's lines: in since when, naps, outdoor time, the menu, photos.
  4. Your child's fileTap "See <your child>'s details" on Today: three parts, The day (Absences too), The file (allergies, contacts, who may pick up) and Consents.
  5. Another dayUnder Today, choose a date in "Another day" to read that day's record: the last month is kept for you.
  6. Allergies and food restrictionsWhat the centre recorded for your child, with the day the family last confirmed it. If something is missing, tell the centre today.
  7. Who may pick your child upThe people the centre has on the list, with the day their photo ID was checked. "Send a pick-up note" tells the room about today or a day coming.
  8. AbsencesThe days you said your child will not come, each with "Cancel this absence"; "Report an absence" for another day.
  9. The child will not comeWhich day (today or an expected day in the next two weeks), why (sick, away, something else) and a note of up to 200 characters; Send to the centre.
  10. Write to the centreSomething in the file is wrong or out of date? "Write to the centre" opens a message to the office with the subject filled in.

Your first week

Messages with the centre, photos, the calendar and your account.

  1. MessagesMessages between you and the centre: each conversation with its subject, your child's name and when; New on an unread one; Write a message.
  2. A conversationOpen a conversation to read the messages in order, yours set apart, and who has read each; Reply to the centre and Send the reply.
  3. Write a messageWhich child; who reads it (the staff who work with your child and the office, or the office only); whether it is about pick-up; subject, message; Send.
  4. PhotosThe photos the staff share, with your consent for each child: the day it was given and by whom; Give photo consent or Withdraw consent; Open full size.
  5. The calendarCalendar: this week and the next two months, with the closures, menus and events the centre shares with families.
  6. My accountMy account: how you sign in (no password), your passkeys, alerts, this guide with its printable PDF, Sign out, and Close my account.
  7. Sign outSign out from the top bar or My account. Without a passkey, KeepCount asks first: you would need a new code from the centre to sign in again.

Sections of O. Reg. 137/15 read on e-Laws October 20, 2026. Screens from KeepCount 0.99.171, captured October 30, 2026 in a demonstration organization.